I had a very disappointing experience…
I had a very disappointing experience with Garmentory. I purchased a shirt for my sons birthday for $183 and paid $15 for shipping at checkout. However, before the package would be delivered by DHL, I was required to pay an additional $67.25 in customs and import duties before I could receive it. The company states that customers must acknowledge these additional charges and check a box before placing an order, but I never saw any such disclosure or checkbox during checkout. Had I been clearly informed of these substantial extra fees, I would have reconsidered my purchase. Unexpected charges totaling over $70 beyond the advertised shipping cost left me feeling misled and frustrated. Transparency about international shipping costs and import duties is essential, and my experience fell far short of that expectation. I would not purchase from this company again. Also, customer service is lacking and I will repeat I would NEVER purchase from this company again!