Extremely poor communication and follow up.
I don’t want to waste too much time on this because I’ve already wasted so much of my time trying to get answers but in a nutshell they are VERY poor at communication. Maybe 10-20% of the time you get an email response, to get any kind of updates on your account you have to call them (which shouldn’t be the case) but the phone line is always busy, and then if you are needing answers the representative (if you finally get one) can’t answer you never get a follow up from whomever they contacted to reach out. I could go on with a few other things but lack of communication and follow up has been the most frustrating experience so far and again I don’t want to waste more time writing a super long review.