PAPascal Design★★★★★
Order stuck for over a month, seller cannot confirm location — refund requested
I placed an order on November 28 and paid USD 305.08. For weeks, I was told that my package was “undergoing customs clearance in Georgia.”
After following the seller’s instructions, I contacted Georgia Post, who officially confirmed that the shipment has not entered Georgia and is not in their system. This directly contradicts what the seller repeatedly told me.
After more than a month, the seller still cannot confirm the actual location of my order. Due to the excessive delay, conflicting information, and lack of transparency, I have formally requested a full refund.
This purchase was meant to be a New Year gift and never arrived. I am leaving this review to document my experience for other customers.
2026-01-05
PAPascal Design★★★★★
Unacceptable Delay and No Transparency – Still Waiting Since November
I am writing this publicly because private communication has failed.
I placed my order on November 28. Since December 7, the tracking status has not changed in any meaningful way. Today is January 2. Being told that my package is “going through customs inspection” for this long is simply not credible.
No one can clearly explain:
where my package is actually located,
which customs office it is supposedly held at,
how long it has been there,
or when (or if) it will be delivered.
This level of delay, combined with vague and generic responses, shows a complete lack of transparency and professionalism. At this point, I no longer trust this company.
I am requesting an immediate full refund. If this issue is not resolved promptly, I will escalate the matter through my bank as a formal chargeback for non-delivery, and continue documenting this case across consumer protection platforms.
Weeks of waiting without verified information is unacceptable.
I expect a clear response and resolution.
I also want to add something very important.
This order was placed as a New Year’s gift for my girlfriend. I paid $305.08, trusted your company, and waited patiently. The New Year has passed, the gift never arrived, and I was left with nothing — no package and no clear explanation.
At this point, I am not asking for excuses. I am asking for basic human communication.
Please understand my position:
I paid a significant amount of money
I ordered on time for a specific occasion
I received no delivery, no clear updates, and inconsistent answers
Messages on Instagram have been ignored
So I am asking very clearly and respectfully:
Either issue a full refund, or explain honestly what is happening with my order.
Are we really at a point where the only way to get a response is to write publicly on platforms like Trustpilot? I should not have to do that just to receive a clear answer.
2026-01-02
PAPascal Design★★★★★
ORDER!
I am writing this review to share my experience with Pascal Design, as I am currently facing serious issues with my order.
I placed an order on November 28, shipping to Georgia. Since then, the tracking information has been showing “in transit”, with no updates since December 7. The status has been stuck for weeks, and there is no clear information about where my package is currently located or when it will be delivered.
I tried contacting the company multiple times via Instagram and email. At first, I received very generic replies such as “we are waiting for the courier”, but for the past two days I have received no response at all on Instagram. No exact location, no estimated delivery date, and no concrete explanation has been provided.
At this point, the lack of communication is just as concerning as the delayed shipment. When a customer waits several weeks without updates and cannot get a clear answer, it creates serious doubts and stress.
I am not claiming that this company is a scam, but my experience so far has been very disappointing and unprofessional. I either expect:
a clear and confirmed update on where my package is and when it will arrive,
or
a full refund, since the order has not been delivered within a reasonable time frame.
I am leaving this review in hopes of finally receiving a proper response and resolution.
2025-12-30
