Great customer service
I was shipped a bike with a twisted front fender from shipping (functional but not visually pleasing) and sent an email with photos showing the fenders. They responded quick (within 48 hours) and offered possible solutions. When that didn't work, they offered to ship new fenders. I complimented their customer service and they asked me to write a review here, screenshot it, to recieve a cycling light as well. If you feel sketchy about the positive reviews like I was when I was looking on here for ebike company reviews, people are encouraged to leave positive reviews on this site, but that doesn't diminish the fact that the reviews are true and that Jasion deserves this 5 star review.