Not what I ordered and incomplete
I ordered a 3/4 tiered baking rack - a really cool idea for a baking rack. I did not receive the item in a timely manner. It was expensive for the quality of the item. The item was incomplete. When I reached out to support to get the part that was missing, they just kept offering me $15, when all I really wanted was the missing part (so I could use the rack) or a full refund... It wasn't even the rack pictured on the website - it was cheap and not well made.