Customer service behaviour
I live in Italy, My order has been delayed since December 24, i wrote an Email to customer service and instead of get help, the support agent respond to me that i should write in Italian rather than solving my issue. When I explained that I do not speak Italian and used English, I received response from him saying that I am dealing with Xiaomi Italy so you should write in Italian even he hasn't handed to solve my issue . This is unprofessional behavior for an international company. Customer support should focus on solutions, not language arguments.