Alexandrite stone fell out of setting
I ordered the Alexandrite flat back studs for my daughter (to match her necklace) as a birthday gift. I gave them to her (all separately wrapped in steri bags- love that) and she loved them. I picked them up and one of the stones fell out of the setting ☹️ I reached out and sent a message at 10PM that night. Mata replied prior to 6:30 the next morning. She was all over replacing the earring. Couple days later (this morning) I emailed her to check in and see if things were still in the works…. She researched and saw the earring was on my front steps already. BY FAR the best customer service I’ve ever dealt with!!!! Thank you again!!!