I haven't even begun my trip yet
I haven't even begun my trip yet, but I fear that the poor customer service I've already experienced will follow me on my two-week journey. Seven days to departure and no travel documents. Promises and more promises to email the documents and yet no emails; Yesterday I had to yell at the A&K agent and the documents were emailed immediately. Really? I have no info about who is picking me up at my destination, where, when, etc., even though I've asked countless times. "We will email it to you on your day of travel." What? The travel insurance documents were emailed to me with mistakes that could affect my coverage when my trip begins. And there's more . . . Countless calls with promises to return those calls never happened.