Formal Complaint – Unprofessional and Threatening Conduct by Store Employee
I am writing to formally report a serious incident involving an employee at the 7-Eleven located in the Greenbrier Shopping Center. At approximately 7:05 AM on January 03, 2026, I entered the store to purchase coffee, which I routinely do on weekends. Upon entering, the store employee on duty did not acknowledge my presence, which I did not find unusual. I proceeded to the coffee station and noticed that the hazelnut coffee was empty. I politely asked the employee if more hazelnut coffee could be prepared. The employee responded in a rude and dismissive manner, stating that I “needed to wait.” I calmly replied that I understood and was simply asking if the hazelnut coffee could be refilled. The employee repeated his response in an increasingly hostile tone. When I acknowledged again that I understood, the employee escalated the situation by raising his voice and yelling at me. At that point, the employee aggressively approached me, shouted directly in my face, and was so close that saliva landed on my face. He then shook his fist at me in a threatening manner, giving the clear impression of potential physical violence. This behavior was alarming and completely unacceptable, especially toward a customer who had not acted aggressively. The employee continued by calling me names and threatening to call the police, insisting that I leave the store as if he were the owner. To avoid further escalation or potential harm, I chose to leave the premises voluntarily. I want to be very clear that this complaint is not about coffee availability—it is about hostile, threatening, and unsafe behavior by a store employee. No customer should feel intimidated, threatened, or at risk of physical harm while simply purchasing a product, particularly in the early morning hours when customers may be alone. I am deeply concerned that this individual’s behavior represents a safety risk to customers. I respectfully request that store management and corporate leadership review this incident seriously and take appropriate corrective action. I am available to provide additional details and would appreciate being contacted by management to discuss a resolution. Thank you for your attention to this matter. Sincerely, JC Iparraguirre