Customer service needs an upgrade to human level
Love the products and messaging. That said, delays in shipping could be addressed more proactively. When customer service is contacted, the responses are best received when they reflect that the inquiry or request was read and understood. Canned responses can come across as insulting and, frankly, infuriating. I wouldn’t order from this company again unless I was comfortable with extremely long shipping times, regardless of emails notifying that an item is “back in stock”. When the delay occurred for me it took many emails to get a response, addressed to another person’s name, which told me that the item had to be produced custom for the order, causing the delay. Well, then it wasn’t really back in stock. Quality of clothing is good though!