⭐ 1 Star- Horrible DO NOT BUY FROM HOMARY
⭐ 1 Star — I Would Not Recommend Homary I spent approximately $6,000 on outdoor furniture from Homary, and this has been one of the most frustrating customer-service experiences I’ve had with a major purchase. Multiple pieces arrived with issues, including a cracked tabletop, a damaged lounger, and other defects. What followed has been months of emails, apologies, replacement delays, and delivery dates that continued to get pushed back. Throughout this process, I have repeatedly been thanked for my “patience.” At some point, patience stops being the issue. Customers should not have to wait months and continuously follow up to get problems with expensive furniture resolved. The compensation process has been just as frustrating. Homary previously offered me $400, which I declined because I did not believe it adequately reflected the experience. I was then offered $50, and after escalating the matter again, I was told that management’s “maximum compensation” is now $100. How can $100 be the maximum when I was previously offered $400? That pretty much summarizes my experience: inconsistent communication, constantly changing resolutions, lengthy delays, and very little accountability. I understand that furniture can occasionally arrive damaged and that shipping delays happen. My review isn’t based simply on something going wrong. It’s based on how Homary handled things after they went wrong. For a purchase of this size, I expected considerably better quality control and customer service. Based on my experience, I would not purchase from Homary again, and I cannot recommend them to others considering a significant furniture purchase.