Booking cancelled by them, money charged and endless finger-pointing!
A terrible experience and unacceptable customer service. I made a booking for a hotel in Malaysia, but my partner received two cancellation emails directly from Agoda. Suspicious, I contacted the hotel directly, and they confirmed there was no reservation under our name. Even though the cancellation came from their system (Agoda), I was still charged 200 euros. After calling the Malesian customer service and wasting 4 hours on the phone, the response was the height of absurdity: I was told it was the hotel's fault, completely ignoring the fact that they were the ones who sent the cancellation emails. Money taken for a service never provided and zero transparency. Stay away!