Okay Batteries, Poor Customer Support
I purchased a WattCycle 314Ah mini that worked well for about 4 months. After a short period of being parked with no load, the battery suddenly reported 0% charge, would not hold energy, and was effectively unusable. All supporting components (solar, MPPT controller, fuses, wiring) were verified working. Customer support troubleshooting took multiple back and forth emails over weeks. Eventually, WattCycle agreed the battery was faulty and approved a replacement. Here’s where everything went bad: • I provided a specific shipping address for the replacement in writing. • WattCycle shipped the replacement to the wrong address anyway (the original order address, which was inaccessible to me). • No tracking number was provided in advance. • When I notified them of the mistake, support asked me to resolve it by contacting the carrier or refusing delivery. This was impossible. It had already been delivered. • Despite repeated, time-sensitive requests (and upcoming travel), WattCycle refused to send a corrected replacement or provide a prepaid label to reroute the battery. • I ultimately had to pay $170+ out of pocket to retrieve and ship the battery myself to fix their shipping error. The issue was slow communication, poor coordination, ignoring provided information, and shifting responsibility to the customer for their own mistake. I would not purchase from them again.