SCAM! DON'T ORDER FROM THEM!
The company's practices are misleading and troubling. They seek to charge extra for additional renderings despite not adhering to the provided instructions. Despite a week of back-and-forth communication resulting in missing the original gift arrival date, I continued to engage with them. However, upon deciding to cancel due to frustration, they attempted to impose unwarranted charges. While the initial price charged to my credit card was $78.74, the refund amount offered is only $45.51. Their emails cited various reasons for deducting $33 from the refund, including a 50% customization fee, a 50% restocking fee, and a 50% cancellation fee. It is recommended to steer clear of making purchases from this company. The imposition of a 50% fee was not clearly communicated during the checkout process, indicating deceptive practice.