EXCESSIVE BAGGAGE CHARGES & RUDE ATTENDANT COUNTER SUPPORT
The baggage information posted online after check-in was inconsistent with what was enforced at the counter. I was charged ¥1,600 per kg for excess checked baggage and ¥2,500 per kg for excess carry-on, totaling ¥31,300. Online check-in limits checked baggage to 30 kg, and any excess is charged at a very high rate—effectively offsetting any shopping or fare savings in Japan. I had already paid approximately PHP 4,000 for the 30 kg allowance, yet an additional 20 kg cost nearly PHP 12,000. The counter attendant was unhelpful and did not clearly explain the charges or provide alternatives—only insisting on payment. Card payment was also problematic, as cards with protective covers could not be read due to very fast swiping, tap payment was not accepted, and only Japanese Yen was allowed (no USD). Overall, the initial flight savings were not worth the excessive baggage costs and poor customer experience.