Feedback on Cabin Crew Service – Flight OD813 (6 January 2026)
I took flight OD813 on 6 January 2026 at 1:10 PM. I would like to express my dissatisfaction with the service provided by one of the cabin crew members, whom I believe was an Indian crew member. During boarding, an elderly passenger needed assistance placing luggage into the overhead compartment. Instead of offering help, the crew member responded rudely by saying, “You cannot put it up, then we put together.” From my understanding, assisting passengers—especially elderly ones—with their luggage should be part of the cabin crew’s responsibility. Furthermore, the flight was not full, and the luggage did not appear overly large. It should have been acceptable to place it in the overhead compartment. However, the crew member directly instructed that the bag be placed under the seat, without using polite language such as “please.” The tone and manner of communication felt unprofessional and discourteous. Due to this experience, I will need to reconsider choosing Batik Air for future flights to Singapore!