Transaction Pending for one month
I have been a client of Bullion Star for several years, but my recent experience has been extremely disappointing. About a month ago, I purchased silver and transferred the funds using the same account I always use. My bank has confirmed the payment was delivered, and I sent Bullion Star the transfer confirmation. Despite this, Bullion Star cannot confirm they received the money, and my transaction is still pending. I contacted customer service multiple times, but they only replied after a week, saying they needed more time to verify the payment. A month later, I still have no clarity on the status of my money or my order. This is unacceptable for any company, especially one handling large transactions. Is there a problem with supply?