I submitted a one star review earlier
I submitted a one star review earlier. Since then, my issues have been resolved. The biggest disservice was the terrible communication via their automated attendant on their phone system. The message was that they are closed Dec 24, 25 and 26th. I called on December 29th. The message was changed to we are closed for the holidays. I called on January 5th. The message was changed to phone support is closed, please call back tomorrow. I called on January 6th and got the same message. I finally reached them on January 7th. I do not understand why they just didn't explain that phone support is closed December 24th through January 6th. They led me to believe they were going out of business. They resolved my issues by replacing my Kickr with a factory refurbished one as my old one was out of warranty and deemed unrepairable. The factory refurb is working fine. They replaced my old one as a goodwill gesture as they did not have to replace it at all.