I ordered a shirt around 20.12.2025 as…
I ordered a shirt around 20.12.2025 as a Christmas gift for my mother. After placing the order, I received no updates for over a week and was never given an order number, which made it impossible to track the shipment. After about a week, I was informed that my order had been cancelled due to item unavailability and was offered a replacement. I chose a replacement item as instructed. Unfortunately, the same problem happened again: no updates, no order number, and no way to track the order. I contacted customer service multiple times and only received automated responses. It wasn’t until 31.12.2025 that I finally received an email with an order number and a tracking link. While the package now appears to be in transit, updates are very slow and the entire process has taken far longer than expected. Overall, the lack of communication, delayed responses, and poor customer support made this experience very frustrating. I would not recommend this store if you need reliable service or timely updates.