Trade Assurance Refund Nightmare – 7+ Weeks and CountingOn 8 Dec 2025
On 8 Dec 2025, I ordered 12 Mark X alcohol breathalyzers from C4 DEVELOPMENT LIMITED via Alibaba (Order 284527291501022019, Case 100043910411) using Trade Assurance. Payment went through and funds were debited. The seller later emailed, saying they couldn’t supply the products due to an exclusive dealership in South Africa and advised me to request a refund from Alibaba. I submitted the refund request immediately, providing all required evidence, including chats and order details. Alibaba promised the refund would be completed in 7 days. It’s now weeks later, and the refund is still not processed. The case is stuck at the same stage, and all I get are generic, repetitive emails. Trade Assurance is supposed to protect buyers — this has been nothing but frustration and delay. Alibaba needs to resolve this immediately.