Terrible decision to trust Coastal debt Resolve
I am a plumbing contractor in the Bay Area that had three high interest loans and contacted coastal debt resolve to discuss my situation with Craig their representative that convinced me that their company had experience negotiating high intent loans and would help me set up a account to pay back the existing loans after negotiating for a lower amount .i paid into the account 5000 a month for over a year ..over 70 k I during this time I made payments into a account ..one loan was negotiated and 12000 was paid into the a plan I agreed to and there is a balance of about 25 k left as far as the rest over 30 k was charged into my account by coastal debt of which 19000 was a “standard fee”and the other fees charged on top..I trusted Craig and this company and waited till recently detailed report ..the customer service rep gave me some link and told me to look it up myself..I saw so many chargesand tried to call Craig who ghosted me-and finally I just had a conversation with with a account manager that gave me the news of their “standard fee” and other charges that I accumulated for the “membership fees “and weekly fees ..Such a rip off ..I have decided to hire a lawyer to represent me and try to really resolve this unethical relationship with coastal debt resolve..maybe this review will warn others to beware of this company and not have a similar experience..Craig told me he would be available to discuss my account not true and that my loans would be settled by their company for a fair amount not true..Anyway I learned a important lesson and I I sure hope that this company will realize at some point they took advantage of a hard working contractor that needed some help and that is unethical ...this company refunded my balance and terminated my account hours after posting this review without notifying me..what about my payment plan they negotiated? could they send me information about my account that was settled after keeping over 30000 of my money ?,,their response was i should ask questions about how much money they were gunna unethicaally take 19 k a "standard fee"and another 13000 in additional fees ..them taking my money and then closing my account after asking for some sort of written report shows how shady they are..i caught thier hands in the cookie jar but apperently too late..time to hire a lawyer and sue them as well as warn anyone that might consider hiring them..they didnt deny taking my money and claiming it as some reward for settling one loan..what a messed up company..i researched on reddit that on average coastal debt resolve usually charges 20 percent of the settled debt..they vharged me over 33000 for the one debt by suibtracting over 49 percent of my account balance in a secured account and refused to give me a written report of the "fees".coastal debt has decided i am not a good client that signed a contract ..deposited over 70 k in a secure account and when i asked for a written report of "fees" i was denied that information.I have given them 72 hours to return the money collected in "fees"or i will hire a busness lawyer to launch a civil suit for breach of contract ..possible fraud and illegally taking money out of my secure account.i will also have the firm launch a criminal complaint There are two sides of a story and this is mine ..i will continue to post updating my experience ..there are laws in this country ..a update..january 13 th..After contacting Coastal asking for a full report on how they withdrew money from a secure account with the details of fees there was no response along with making a demand to get my money back as they decided to not continue to fullfill their contract and do the job they paid themselves out of my "secure account"it is time to find a lawyer to file a civil lawsuit and make a criminal complaint against coastal for fraud and embezzlement of funds.They made a response below how they settled a loan yet they didnt gibe me information to pay the loan after they dropped my case...I will continue to update this review and try to warn folks about this company of unethical scammers that took advantage of a hard working contractor that was trying to resolve debt and was promised help and at the end of the day the removed. over$ 33000 of money in a secure account to pay themselves "fees"only $12000 paid to one creditor and left$ 25768.77 that was returned to me out of that "secure account",,,There are laws in this country and Coastal will have to deal with my attorney andf the loss of future clients that might read my review and take their busness to a reliable company