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Maia Salman-lord

英国

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Cubot

Usually decent phones, but terrible customer service

well I have been a customer of Cubot for about 10 years and although the phones don't last a long time I always expect to replace or upgrade every 1-2 years, which you can afford to at the price. I bought the latest one in October but didn't use it for the first few weeks. Once I started using it, it was immediately clear there were issues with it- the browser was slow, apps just freeze and the contactless payment function doesn't work properly. I contacted customer service who asked for details and I sent full details through, they have since never replied to me and it is out of time to return under Amazon. I think it's just a faulty device but the lack of communication and then just ghosting a long time customer is terrible customer service. Not sure I would buy another cubot now purely due to the fact that if there is a problem you can't get any support from the company!

2026-01-08