Excellent customer service
I've been with HostArmada for a few years now. What I like most about them is the customer service. They are super responsive - even if I mark a support ticket as low priority/urgency, I usually get a response within minutes. They are willing to do everything they can to help. I'm not au fait with technical terms - not a developer/coder, just someone trying to run a business on a budget - and they are always polite and willing to help me figure out what are probably basic issues. I did have a couple of technical issues after upgrading plans (downtime and loss of files) and they fixed both of these once alerted to the problems. So overall, I'm really satisfied with the service and human touch (please never get chatbots). Their knowledgebase is also great.