Missing text filed for complaint cases
When making a complaint case, user can submit images along with a description of the case. However, once the case is open, the only way of communication is with images. I had to type what I had in a simple text editor, only to take a screenshot of it and submit it as an image. It is ridiculous. I imagine a simple chat room would be of great use, both for you and your clients, for the case of complaints. Or at the very least, add the text field option, I know the saying goes "a picture is worth a thousand words", but if the picture is made of words entirely, perhaps a better medium for that would be a book.