Overpriced ticket, deceptive pricing, and punitive refund policy
RailNinja charged me twice the actual price of a train ticket in Morocco — a ticket that can be easily purchased directly from the local train company's website. When I complained, RailNinja offered a “credit” equal to the difference between their price and the real ticket price. This response strongly suggests they are fully aware of the discrepancy and rely on customers not noticing. When I instead requested a refund, they deducted a 10% “service fee”. This business model appears to be based on opaque markups, post-complaint credits, and fees that penalize customers who challenge them. I would strongly advise travelers to book directly with the local rail operator in Morocco and avoid RailNinja altogether. UPDATE: I have been reimbursed the cancellation fee based on this complaint. Changed to 3 stars.