Sent Incorrect Time
My boyfriend and I bought tickets to attend one of the operas. While the experience itself was very enjoyable, when the company had emailed the tickets, they sent an incorrect start time in their email and we showed up an hour late for the show and missed the entire first act. The following acts were then very confusing for us to follow. When we had reached out to them to let them know of the mistake, they took zero accountability and just blamed us for not confirming the time outside of their email. Considering this is one detail the company actually has ownership over, I’d expect them to get it right. It was a very disappointing interaction.