Misleading service and unusable product
I had a very disappointing experience with this platform. I paid $480 for a yearly Business Plan expecting a reliable, fully functional tool for creating AI videos. Unfortunately, many features simply do not work as advertised. It takes 2–4 hours to generate a 15-second video, and even then it often gets stuck at 99% and never finishes. This alone makes the platform unusable for any business purpose. The biggest issue is the misleading “unlimited” claim. In reality, almost everything requires credits. You only get 3000 credits per year, and just creating a script with their agent or using multi-scene already costs around 60 credits per video. At that rate, the credits would be gone within days if used professionally. This is clearly not “unlimited.” On top of that, their agent (which is supposed to help with scripts and multi-shot videos) also consumes credits, making it even less practical. Their app is also very limited you can barely do anything without spending credits, and the so-called “free unlimited” mode is not actually usable there. There is also confusion about features like “Seedance 2,” which was advertised as included but appears unavailable after purchase. This raises serious concerns about transparency. Customer support blamed third-party issues, but that does not change the fact that the product I paid for does not work. Overall, this is the worst tool I have used for AI video creation. It looked promising, especially with the idea of editing everything in one place, but in reality, nothing works properly. I do not recommend this platform to anyone, especially businesses. I have requested a full refund.