Worst international carrier
Batik Air is easily the worst international airline I’ve ever flown and I can’t believe they are charging premium prices for this level of neglect and disrespect toward passengers. Our flight was delayed with almost no communication so we missed our connections, passengers at the back waited literally hours to be served, toilets were filthy, crew were rude and dismissive, and as a vegetarian I was only offered a chicken pizza with a refusal to provide even a snack or basic alternative. On what planet is that acceptable on an international flight? The return flight had no inflight entertainment, no included food or water, and everything even water was paid only. Is that even legal? They also only accept Visa credit cards (not Visa debit), and this isn’t advertised anywhere. It felt like a bargain-basement domestic flight but priced like a full service international carrier. I emailed customer care multiple times and got nothing back. Just silence. No accountability. People need to stop supporting airlines like this. If we accept these bottom-of-the-barrel standards, other airlines will eventually lower theirs too. Flying is uncomfortable enough already Batik Air managed to make the entire experience dramatically worse in every possible way. Avoid at all costs.