Misleading practices, hidden conditions, and imposed partial refund
Many 1★ and 2★ reviews report the same recurring issues: waiting times far beyond the advertised “3 days max”, unclear communication, partial or refused refunds, and boosters (service providers) publicly stating they are not paid by the platform. These are systemic problems, not isolated cases. My experience fully confirms this. During the purchase process, the website repeatedly advertises VPN protection as part of the service. However, only after payment, I was sent hidden Terms of Service stating that the VPN is not available with the default speed and is limited to Premium/VIP offers. This essential information is not clearly disclosed before checkout, which constitutes a misleading commercial practice and misleading omission under EU consumer law. After I pointed out these contradictions, the company canceled my order and imposed an 85% refund, refused a full refund, blocked all communication channels, and stated the refund would take 10 days. I never agreed to any partial refund or penalty. This shows lack of transparency, unfair commercial practices, and bad-faith handling of consumer complaints. Given the volume of similar negative experiences from both customers and unpaid boosters, this platform cannot be trusted. I do not recommend. I bought service from them several times and it was good 3 years ago but now they just scam everyone.