if there is a more useless and…
if there is a more useless and frustrating customer service department, i don't know where to find it. language barrier? cultural barrier? no, it's an intelligence and common sense barrier. why should i have to ask the same question up to five times before getting an answer?! having no phone support is pathetic, too, since the time difference means any correspondence takes days if and/or when they answer. get with the 21st century already!!! making it worse, some parts were damaged in shipment and getting replacements is like pulling teeth. they routinely exclude or delete any negative reviews from their forums and website. they knowingly lie about their services and products. i know because i called them out yet they didn't change these deceptive, fraudulent practices even after the fact. as for the machine itself, it's a moot point as these are plagued with poor engineering, bad parts, and mismatched/obsolete software and hardware. again, they don't tell you any of this, deny culpability or responsibility, and then make it all but impossible to get a satisfactory resolution. shame on their incompetence and arrogance!