Poor Customer Service
The cabin crew had serious difficulty understanding and speaking English. I asked for cold water but was given boiling water instead. When I returned it and requested ice-cold water, I only received half a cup of room-temperature water. My special meal request was not fulfilled, and I had nothing to eat for the entire flight to Haikou. When I complained, I was told that an email had been sent to notify me; however, I never received any email from the airline other than the booking confirmation. Overall, this was a very poor experience. For your own sake, I would strongly advise against flying with this airline.