Vanessa is a 6/5
I would say my experience with the events that have transpired is a 1/5 but working with Vanessa has been a 6/5. We had such unfortunate issues that are still persisting and earlier reps (AJ) were not a good experience for us. We ultimately ended up with Vanessa and were able to start clearing everything out and it’s due to her positive attitude and professionalism that we finally felt like we had an ally at Accrue. Working with her allowed me personally to have faith again in Guideline. We’re not in the clear yet but we were making ourselves ready to leave Guideline due to our experience.