Hello
Hello, I registered at ritzslots casino on January 6th. On January 8, I decided to make one deposit first, but unfortunately I lost it almost immediately. I decided to try my luck again and made a new deposit of $25, I managed to win from it, and in the end, when I had $250 left, I decided to stop and make a withdrawal. If it matters, then I didn't take any bonuses on any of the deposits. I played exclusively with my own money. I sent a withdrawal request and received a response: "We regret to inform you that your recent withdrawal request has been rejected due to the multiple accounts found using the same IP Address. We take these matters very seriously to ensure the integrity and security of our platform. 5.2. withdrawing from your user account, the following terms apply: (i) Multiple Account Policy: Withdrawals related to welcome bonuses, first-time deposits (FTD), deposit promotions, free spins, free chips, and clean deposits may be rejected if multiple accounts are detected under the same user or linked to the same IP address. Please ensure you have only one active account to avoid any issues. But here’s the good news! As a gesture of goodwill and to show our appreciation for your patience and understanding, we will be crediting back your recent deposit amounting to $25.69 to your account. The credited amount should reflect in your account shortly. Please submit a withdrawal request in LTC amounting to $25.69 and we will process this refund for you. If you encounter any issues or have any further questions, please feel free to reach out. Thank you for being a valued player and for choosing us!" But I do not agree with this, and if this is not a trivial mistake on the part of the casino, then let them justify their accusations! Because I'm an honest player. In all casinos, I make deposits without using bonuses and play only slots so that there are no problems with withdrawal later! And ritzslots casino is no exception! I have only one account in ritzslots. No one else has access to it. Matches at the IP address are unlikely, because I only use the services of my Internet provider and never connect to public wifi! And I'm ready to go through verification, which they didn't even ask me to do, how can they even accuse me of having MULTIPLE accounts! Why would I do that? If I didn't use any bonuses? Should there be some kind of intent in multiple accounts? Maybe to circumvent self-exclusion? So I'm ready to go through any verification, but no one has asked me for it yet, and anyway, the casino ignores me. Or is it done to make a profit? Then let them provide evidence of how these mythical accounts that are supposedly connected with me are at least somehow connected with me, hardly any other accounts play exactly like me, if they find at least one such match, then I will definitely be surprised. And why don't they reply to my email??