No product AND no refund
No product AND no refund. Placed an order Nov 11 for 2 items. One item was delivered quickly, but no update on the 2nd item. After sending them an email, was informed the was shipping delay until early Dec (even though the item was still on their website). Early Dec came and went so I inquired again and asked for a refund; which BestVibe acknowledged. Now BestBive aren't even responding when I ask for a status of the refund. BestVibe responded (1/13) via email: Hi there, Thank you for your patience. If you are willing to keep the item, the item can be shipped within 24 hours. Will you consider this solution? If you have any further questions, please feel free to contact us. Wishing you a Happy New Year! Ailsa, Bestvibe Customer Service Dept. On 1/15, I replied: If the item can be shipped in 24 hrs, please do so. If not, please process the requested refund. Now, 1/22: Nothing again. No item. No refund. I check my SPAM inbox every day seeing if that is where a response email went. Just avoid this vendor. There are no good outcomes, despite multiple opportunities to remedy the situation. UPDATE: 1/22 -- received a comical reply. To resolve this issue quickly for you, please make a final confirmation regarding the options below: 1. If you still want to cancel, we will refund the cost ($58.8) for the item that you have not received to your original payment method. 2. If you are willing to keep it, we will ship it within 24 hours. Which option do you prefer? No matter which solution you choose, we will handle it according to your selection. Our only request is that you help close the negative review first. If you agree, please inform us after the review is removed so we can confirm. Once confirmed, we will proceed based on your choice. This is by far the most laughable response anyone could come up with. I will ONLY receive the items that I paid for in November IF I remove the negative review. I wish I could give these guys a NEGATIVE Star review. NEVER BUY FROM THESE CLOWNS!!!