Issue resolved professionally after initial confusion
I initially had a frustrating experience due to unclear plan wording and unexpected credit usage within the platform. The “Unlimited” plan was confusing in practice, and a feature labeled as free ended up consuming a large number of credits without clear confirmation. After reaching out to support, Anna handled my case professionally and worked with her supervisor to reach a fair resolution. She stayed responsive, explained the situation clearly, and helped arrange a partial refund, which was processed successfully. While the platform could improve its clarity around credit usage and feature labeling, I appreciate Anna’s efforts and professionalism in getting the issue resolved.