Defective Products and No Customer Support
We placed an order and received a heater that was nonfunctional. A replacement unit was sent, and that heater was also defective—neither unit would power on, regardless of the outlet used. These were high-cost items, and we have been unable to use either one. Despite multiple attempts to contact the company since December 6th, it has been extremely difficult to reach anyone or receive a response. We have formally requested a full refund, but the lack of communication and follow-through has made resolution unnecessarily challenging. Given the price point of the product, both the product quality and customer support have fallen well below expectations. If it were possible to give zero stars, I would. I strongly recommend not using this company.