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⭐⭐⭐⭐⭐ I cannot thank Thulani Ndlela enough for the exceptional service he provided. After calling for days and repeatedly having to explain the same issue, Thulani truly went over and above to help me get my pet’s claim sorted out. He stayed on the line with me and personally explained my situation to the claims department, saving me from having to repeat myself for the fourth time this week. His patience, professionalism, and genuine willingness to help made such a stressful process so much easier. Thulani is truly an asset to the team, and the company should be very grateful to have him as part of their organisation. Outstanding service from start to finish.