Not completely dissatisfied
Bradley, Was apparently the only one working. Said he'd call me back in 8 minutes. Not sure it even took 8 minutes. The customer service is fine. I'm looking at the math though and I'm not sure the product is worth the money I spent almost $1600.00 on the unit and then I have to spend nearly $400.00 on the replacement filters. That's close to $2000.00 for the 2 years I've owned it. I am unsure if I should have waited so long. I think they recommend back when I bought it 6-12 months for replacement of filters. It seems that the machine tells you when to replace and it stops producing water when the filtration is up. I'm not sure if it's a good idea to wait or not, but I did. Now I have to wait like 3 weeks to get my filters. I do wish I'd have known this before as I may have just ordered the replacement filters with the unit so I would not have to wait more the the 24 hours it takes to clean the system (oh, and you have to purchase two cleaning filters for this process). I have found their customer service to be very good. Which is one thing I find missing from most companies these days. I own the system and will continue to use it. But I may also begin to look into others to see a price comparison. Which is something I probably should have done first. Again my only complaint is the expense. I do suppose im still ahead because I don't have to travel to get the water, and I don't have to store the containers or have what would be a much bulkier system as well. I'm not unhappy though this may sound like it, just wasn't prepared to spend close to $400.00 on replacement filters. I have had reverse osmosis systems and spent a quarter of that. My wonder/question is could it possibly cost 4 times this to add back in the alkaline and to ionize the water. If I went to a water store often times it doesn't cost more and if it does it's not 4 times the cost to me. All in all, the system seems to do what it says and again I'm not completely dissatisfied, I just think that they should offer something in the way of a discount up front to buy extra filters with the machine so I wouldn't be without the water for 3 weeks. I also purchased the above counter portion of which I believe cost another $300.00+ any is nice but that makes it over the 2k that I've had to spend. I can appreciate the convenience of it but, I can only find that as the benefit. And since I live in a small town that's worth it ultimately. In closing, I'd say it's worth looking into other systems and if what I said as far as expense turns out to be beneficial. Then by all means. Purchase one. I have to purchase two more systems and will myself be doing far more research before I purchase another one. In summation, the customer service was great; thank you Brad for sending the alkaline water pitcher to me as a perk, to help with the wait for my filters. Not crazy about the price point. I do hope they work on that, is all. Yours in Christ, Mike