Promotional Items Not Recieved
Update: Calecim honored both promotions and sent me two full-size serums. Thank you!!! I’m looking forward to continuing a relationship with this great product! Original : I subscribed to the serum and two other items. The promotions I received included an additional two full-size serums. Due to my job, I’m not able to use the products every day so I was going to reschedule my auto ship. When I went to reschedule, it said that the two full size, calcium serums wood be removed completely so instead I clicked on Skip to see if you gave me the same message and it did not, therefore I chose to skip. But as soon as I confirmed the skip, then my two free calcium serum gifts were removed. I decided I’d rather receive the product before needed so that I could continue to get my two free items so therefore I clicked on unSkip. But my two free items are not returning. Customer service and I have messaged back and forth several times now and they refuse to honor their promotion. They finally offered me 500 points which is NOT EVEN CLOSE to the $200 value of the two serums I would have received! I feel trust has been broken and I’m really sad and upset.