They do not accept returns
The wig I ordered is not what was received. I ordered a wig that had photos advertising bouncy full curls with a bang. What I received was limp, thin gerry curls with no bang. They told me if I cut and styled it, I’d be happy. 1. I did not buy a wig to cut and style it. But outside of that, this is a completely different curl pattern. I’d need a full cosmetology certification to get this hair anywhere close to the presented images. 2. If I somehow performed some sort of hair miracle, I would not actually be happy that I had to do all this work I bought a wig to avoid doing. To add, they offered me $20 as some sort of altruistic sacrifice on their part (I’m not just saying that. It was presented to me as something they’re doing with the kindness of their hearts). The wig was $200 after a coupon I found ($250 before). Whoever told them offering $20 was the way to go should at *least* get on a performance improvement plan, damn. If you wanna ignore the negative reviews and take the leap, some advice: 1. DO NOT pay the upcharge for increased density. I ordered 2 wigs at 300%, and they’re both thin and wispy. 2. PAY WITH A CREDIT CARD so that you can do a chargeback if what you received isn’t what you ordered, because they will not be refunding you, and you can’t do a chargeback on regular bank accounts. 🚨The refund policy is a lie. I repeat, the refund policy is a lie. This is not a test.🚨 Believe the negative reviews. I felt like my experience would be different for *no* *reason*. It was not different. It was exactly the same. 3. DO NOT order with any sort of timeline in mind. These ship from China. If you are not in China, they will not be arriving in 2 days. Your niece’s quinceañera this weekend? Will be everything you hoped for, minus that wig you bought. Prom coming up in 2 weeks? Girl, you’re gonna need to call that cousin who can do hair, cause you won’t be lookin cute in that wig you bought. Excited to get dolled up for drag brunch on Sunday? You got this, honey, but not in a wig from this store. If you are in the US, logistically, it’s just not happening. *Especially* in today’s United States. If you provide your email at any time, you’ll get emails saying your order will arrive in 2 days if you order now. I do not know why they chose that advertisement path, as it’s so unnecessary. They could just *not* go through the effort of lying, but here we are. There are a lot of wig vendors online. There’s really no upside to choosing this one. God speed