Watch out
In July 2022 I used a free trial with Rocket Lawyer and cancelled it within the trial period. I received a written confirmation of this cancellation. Years later, I discovered that Rocket Lawyer has been charging my bank account €39.90 every month since then. They now claim that I started a second free trial in September 2022, which was automatically converted into a paid subscription. I never knowingly started a second trial (how is this even possible). I never received any confirmation of such a trial, and never received monthly invoices or subscription emails, neither by email nor by post. Despite this, the monthly charges continued for over three years. When I raised this issue, Rocket Lawyer refused to refund the full amount and only offered a refund for one month as a “gesture of goodwill,” which is completely unreasonable given the circumstances. This experience raises serious concerns about transparency, billing practices, and customer protection. I would strongly advise others to monitor their bank statements closely if they ever interact with this service.