Quality control standards need looking at
I ordered an Engraver as a Christmas gift for a friend who had recently started cutting interesting craft shapes from timber. I was so disappointed when he opened it and tried to engrave on some soft pine. Though the pen shaped holder seems to work ok, it appears that the 'free' heads that come with it are not up to scratch. It is very difficult and tedious to try to make a controlled mark. After much toing and froing, Customer Service eventually refunded my payment. I appreciate that. I suggest that the company take a very hard look at their quality control.