Very poor customer service not recommended
I placed an order recently. I paid for express shipping, in a week, there was no shipping and no tracking information so I filed a dispute with my credit card company. They then responded to my email asking me to resolve the dispute first. I said there is no shipping and tracking information, which means nothing has been sent. They replied saying that because I filed a dispute so they intercepted the order. I don't think anything has been sent and they just want to get the money without sending anything, plus given the mixed reviews, I don't think I would have received anything, or if something had been sent, it would be of questionable quality. I have never heard of such ridiculous approach that they have "intercepted" the order. Legitimate businesses would have apologized for the delay, sent the shipping and tracking information to reassure the customer of the delivery date. And when the customer receives the order, he/she would resolve the dispute. Net net, I didn't receive anything. I'm glad that credit card companies provide customer protection and gave me my money back and there is a place to provide honest reviews here.