They don't honor their warranty
I bought an Acasis 80Gbps TB501 enclosure in May 2025. It stopped working after two months. I contacted Acasis support to explain the problem, and after two emails, they told me to claim the warranty. I did everything they asked to do to process the warranty, but I've never received a response regarding the product's repair. I submitted the warranty claim three times. They've never replied. I have the box right here to remind myself never to buy anything from this company again. They're the worst I've ever encountered when it comes to honoring their warranty obligations. However, I still receive their promotional offers periodically. I had forgotten to update the review. In less than 24 hours, Acasis contacted me after noticing the negative review I had left on Trustpilot and hoping I could remove it. They did so using the email in which I requested my warranty claim, explaining the situation and including the photos they had asked for. In other words, they had the claim and didn't process it until ten months later, when they saw the negative review. Now we see how this company operates. Since the product was still under warranty when I wrote my review on Trustpilot, they offered to arrange a replacement. I had to return the product to them with all its accessories. I had to send the package via the cheapest courier service I could find and declare a value of X (the amount Acasis requested) for the product to avoid customs issues, along with the shipping address. They also told me that once they received the product, within 1 to 5 days, they would send me a new one and refund the shipping costs. I did my best to follow their instructions. The value X had to be in euros, not dollars. I did the conversion to make the amount correct. I sent them the shipping company's link, the tracking number, and a photo of the shipping cost. In my reply email, I also told them they could save on shipping costs. I only found one company that offered this service, and since I found it expensive, I waived the shipping fee. The package I sent was delivered on April 13th. I haven't heard anything since; I haven't received any new products, and Acasis hasn't contacted me. I lost an expensive paperweight (the Thunderbolt box that didn't work), the Thunderbolt 5 cable (which did work), and then I added the shipping cost, which was completely useless. They keep sending me offers for the company's new products.