Disappointing First Experience. Damaged Luggage and Poor Support
After using my Delsey suitcase only twice, it was already broken. At the baggage claim area in Beijing Airport, there was no Hainan Airlines staff at all. I could only go to the airport service counter. They offered either RMB 200 in compensation or a very basic suitcase without even a TSA lock. They said they could help forward my case to Hainan Airlines, but the processing time would be extremely long. In the end, I had no choice but to accept the basic replacement suitcase. This was my first time flying with them. The ticket was not cheap, yet my Delsey suitcase was damaged. Very disappointed.