Incorrect no-show classification and…
Incorrect no-show classification and refusal to take responsibility I had a very disappointing experience with Agoda. My reservation was incorrectly marked as a no-show. The booking should not have been accepted for that time without clear and explicit notice of the property’s restrictions. This information was not properly disclosed at the time of booking, and as a result, the service was not provided through no fault of my own. I contacted Agoda customer service immediately and requested escalation. While the agents were polite, Agoda ultimately shifted responsibility to the property and refused to resolve the issue, stating that the hotel “denied the request”. This is unacceptable, as my contract is with Agoda, not directly with the property. This case is not about hotel policy — it is about incorrect booking conditions and improper no-show classification. Agoda failed to ensure accurate information and then failed to take responsibility