Flight Reschedule
Bad Review – Airpaz Overcharged Flight Reschedule I am a regular customer and have been using Airpaz as my only flight ticket purchasing platform, but this experience has completely disappointed me. I requested a simple date change for my AirAsia flight from Bali (Denpasar) to Penang, originally scheduled on 7 May 2026, 16:55 – 22:40, to 8 May 2026 at the same time. There were no add-ons involved — no baggage, no seat selection, no extras. Just a date change. Before proceeding, I personally checked with the AirAsia counter, and they confirmed that the flight change fee should be below MYR150 per pax for a date-only change. However, AirAsia was unable to assist with the change because the tickets were purchased through Airpaz, therefore I had no choice but to seek help from Airpaz directly. However, Airpaz charged me a total of MYR2,116 for 4 passengers. This amount is more expensive than buying brand-new tickets, which is completely unreasonable for a simple reschedule. What makes the situation worse: I asked the live agent to provide a breakdown or agent service charges The agent failed to provide any explanation My questions were ignored repeatedly via live chat As a loyal customer, this lack of transparency and accountability is unacceptable. Overcharging customers without a clear fee breakdown and then ignoring them when questioned is not how a trustworthy travel platform should operate. This will be my last purchase on Airpaz if this issue is not resolved properly. I strongly advise other travelers to be cautious when rescheduling flights through Airpaz. Airpaz, if you wish to contact me, please email me. Booking number: 1034148887 / 1034188649