Strong smell and disappointing customer service. 150€ wasted!
The dress arrived with a strong and unpleasant fabric smell, that did not disappear despite following several methods recommended by customer service. I eventually asked to return the completely unused dress, but was told it was final sale and was offered only a 10% refund of the price. I find this extremely disappointing, especially since I had already spent time (and money) trying to resolve the problem and the dress remains completely unworn. I was supposed to wear the dress as a maid of honour, and it costed me more than 150€. Therefore, it turned out to be a very expensive disappointment, since i eventually had to buy yet another dress for the occasion!! The requested information has been promptly shared, but i am still waiting for a feedback from the customer support team.