Unacceptable Delays and Poor Communication
If I could give zero stars, I would. I placed my order on January 7th, and it remained in “processing” status well beyond the timeframe advertised on their website, which states 7–9 days. When I reached out, I was told this actually meant 7–9 working days, which felt misleading. Even then, the timeline was still not met. I was later informed that my order would not ship until February 17th, with shipping taking an additional 26–31 days after that. As a result, the items will not arrive in time for either event I needed them for. When I attempted to cancel the order and request a refund so I could order elsewhere, I experienced significant delays and back-and-forth. I was initially offered only $150 on an order totaling over $690, despite the items never shipping. After continued communication, I did eventually receive a full refund. I was also surprised to receive an email suggesting that a refund would be issued if I updated my review. I believe reviews should reflect genuine customer experiences, and this approach was disappointing. While I appreciate that the issue was ultimately resolved with a full refund, the process was far more time-consuming than expected, and I would encourage the company to improve transparency around timelines and customer communication.