return problem
It took 8 weeks to get two pairs of size 12 shoes. One fit fine but I could not get my feet in the other pair - too small. They asked me if I could "keep or transfer your shoes?" They then wrote, "For your order, we paid high product and logistics cost, but did not get high profit. I hope you understand and support this." What?! Company insists I pay return shipping and any tariffs. They will not refund if the package has even one cent due when they receive it. How do I even pay the tariffs?! Seems like a guarantee I will not get a refund. Their emails are slightly threatening in tone. I've never heard such nonsense. AVOID KAEGREEL!!!